OTIVAS Mission & Values
Our main goal is to achieve the highest level of customer satisfaction, as this forms the foundation for the long-term and stable success of our company.
Our activities are focused on people’s needs and aimed at their sustainable integration into the education and labor market.
High-quality work, responsibility, professionalism, and reliability are the key factors behind our success.
● We provide high-quality services at market-oriented prices, strive for the stable growth of our company, and take responsibility for our employees.
● We support the development of our employees through training, professional growth, empowerment, and the promotion of their potential in today’s dynamic environment.
● We continuously improve our consulting services and overall support.
● Our work is focused on the long-term integration of our clients into the primary labor market.
We aim to fully meet the expectations of our clients and participants.
● The quality of our services is the highest priority for every employee. The needs of our clients and partners, as well as their expectations regarding excellent quality, are of great importance to us.
● We stand behind the quality of our services.
● We provide professional and friendly consultations and offer up-to-date information about our services and pricing.
● We promote cooperation with partners and other labor market stakeholders.
Our Clients and Their Expectations
● The Federal Employment Agency (Agentur für Arbeit) and Jobcenters expect
o Smooth implementation of measures
o High-quality delivery of content
o Results tailored to the goals of the funding institution
o Fast responses to inquiries
o Affordable pricing
o Immediate handling and resolution of complaints
o A high placement rate within employment measures
● Corporate clients and employers expect
o Simple and efficient processes
o Professional work and communication
o Support without additional burden
o Accurate staffing according to job requirements
o Low costs and, where possible, cost savings
● Applicants expect
o Job offers that closely match their search profile
o Attractive employers with good working conditions and fair pay
o Support throughout the application process
o Straightforward procedures with minimal bureaucracy
● Seminar participants expect
o Comfortable consultation and training facilities with appropriate equipment
o Qualified trainers and consultants
o Interesting training content
o Useful and practical information
o Favorable conditions such as accessibility and organized break arrangements
o Suitable learning materials
In order to meet the expectations of our clients and partners, we place great importance on practical planning and the high-quality implementation of all processes. We are open to suggestions for improvement and, whenever beneficial, introduce changes to optimize our work.
We work closely with other labor market stakeholders.
● Our goal is to cooperate with all labor market partners who comply with established quality standards.
● Together with our partners — the Federal Employment Agency, Jobcenters, BfA, LvA, municipalities, and other labor market intermediaries — we strive for outstanding results. We support trustworthy and long-term relationships to ensure shared success.
● Our goal is reliable, partnership-based, and long-term cooperation. We are aware of our responsibility toward society and provide our services in its interest.
● We contribute to social development and aim to positively influence the labor market in Germany and Europe through our services.
● We closely monitor changes in legislation and act in accordance with all laws, regulations, and our internal standards.
Our Quality Objectives
● We strive to work without errors.
● Teamwork, responsibility, and open communication shape our working atmosphere.
● Our services are focused on the needs of our clients and must continuously meet their expectations and requirements.
● Entrepreneurial thinking and responsible actions ensure the continued growth and stability of our company.
● We support initiative, professional development, training, flexibility, and loyalty among our employees.
Continuous Improvement
● Our planning and work are aimed at the continuous improvement of our processes and services.
● Our primary goal and commitment is the ongoing enhancement of the quality of our services and customer support.
Error Prevention
● Error prevention has the highest priority in all business processes.
● We maintain active communication, collect customer feedback, and continuously learn and improve. This helps us avoid repeated mistakes and steadily enhance the quality of our work.
Based on these principles, we define goals and measures by which we evaluate our activities. These principles are valid and binding for all employees.